Youth and Adult Incontinence Products sold by the case and shipped DIRECT to your door.


POLICIES:

RETURN POLICY:  Have confidence in ordering with us at DJD Enterprises.  If you are dissatisfied with ANY of our products contact us at djdonlineaz@gmail.com . If all the packages in the case are in new, unopened condition, you may return the full case within 30 days of purchase for a full refund minus a 25% restocking fee.   If any of the packages are opened, a partial refund may be issued (determined on a case-by-case basis) on the remaining unopened condition items minus a 25% restocking fee.  It is the purchaser's responsibility for paying all shipping fees (non-refundable) to return the case.  All refunds will be in the form of a check issued after all items are received and inspected.  Items MUST be in New, Resalable condition to be eligible for a refund.  In the event that you need to return a product, it must be pre-approved.  Contact us at djdonlineaz@gmail.com for pre-approval.


CANCELLATIONS: Since we attempt to ship orders within 5 business days (weekends and holidays are excluded), cancellation of an order must be received within 24 hours of the order being placed.  Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation.  Please email djdonlineaz@gmail.com in cancel an order.


BACK ORDER POLICY: We normally ship all in stock items within 5 business days from the time your order is received.   Actual delivery time will vary according to your USPS Zone.  Any item that is "out of stock" will be back ordered and will be shipped immediately upon it's arrival in our warehouse.  Occasionally, circumstances beyond our control will require additional shipping time.  Orders placed during holiday seasons and large orders may take longer to deliver.  We will contact you if items are back ordered or if the item has been discontinued or is no longer available.


SHIPPING POLICIES:   Incontinence products per case:   UPS ground   $10.00 per case (3-7 business days depending on location).

Shipping excludes international and outside of continental US territories.


DELIVERY ADDRESS WARNING:  Please be sure to confirm all information on your delivery address is correct prior to checkout.  UPS charges and additional $5 fee for wrong or incomplete delivery addresses that need to be corrected, and these fees, when assessed for address corrections, must be passed along to our customer.  We CANNOT ship to a PO Box, please provide a valid physical address.


Taxes:  DJD Enterprises does NOT charge sales tax for any orders placed outside of Arizona.  If you order within the State of Arizona, you will be charged an additional 7.35$


DAMAGED GOODS POLICY:

We stand behind our products.


 INSURANCE:

WeShipDiapers.com does not accept insurance for payment of the products.  We do, however, provide a detailed invoice which you may use to submit to your insurance company for possible reimbursement.


WARRANTIES:

All items are warranted directly by the manufacturer.  No other warranty either expressed or implied is offered by DJD Enterprises dba WeShipDiapers.com.  DJD Enterprises is not responsible for normal wear & tear, abuse or mistreatment of item(s).  Defective items must be reported with 30 days of purchase.  Claims reported after 30 days of purchase for any defects may be replaced or repaired at the discretion of DJD Enterprises.



PRIVACY POLICY:

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes information regarding the domain or e-mail address.  We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.


The information we collect is used for internal review  used to improve the content of our Web page, used to customize the content and/or layout of our Web page for individual consumer and used by us to contact consumers for marketing purposes.  We may also us the information you provide to occasionally notify you of important changes to our Website and special offers or promotions we think you may find valuable.


All information given to us is held on a secure server and will never be disclosed to any third parties.


If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.


Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or services(s) or any misuse of the products(s) and or services(s) in a manner not in accordance with their intended use.






What is Incontinence?

Incontinence is the inability to control either urine or fecal elimination.  Essentially this means that to some degree you may loose urine or bowel movements at times that you do not choose to do so.


Some causes of incontinence:

-  Constipation

-  Effects of medicine

-  Immobility

-  Infections

-  Lack of muscle control )related to age, nervous system disorders, etc.)

-  Side effects of surgery

-  Pregnancy


What type of Tranquility product is best for the individual customer?

There are 3 factors one should consider:

1 - Volume and Frequency of incontinence episodes

2 - Mobility and Socialization patterns

3 - Personal Preference of individual style


What are the Absorbency Levels of the Youth and Adult Incontinence Products?

To simplify consumer selections, Select and Tranquility products are rated into 5 absorbency levels:

1 - Light:  Slight dribbling when you laugh, cough, sneeze or exercise

2 - Moderate: Have the urge to urinate but muscles aren't able to hold it -  cannot make it to the restroom in time

3 - Heavy: Complete loss of bladder control

4 - Maximum/Overnight:  Involuntary urination without any sensation of a full bladder or when you can't get to the bathroom fast enough.

5 - Added Protection:  Extends the use of any disposable undergarment

These absorbency levels are tested under pressure, simulating wearing conditions.


Why does urine need to be neutralized?

Urine is heavy in ammonia-type compound, which cause odor, skin irritation, and is a medium for rapid bacterial growth. 


Why is the comfort monitor so special?

The Komfort Monitor is a volume sensitive wetness indicator that shows "approximate volume capacity, under wearing conditions".  The two yellow lines on either side of the peach paper turn to blue when moisture is present.  The capacity of the brief is used up when a full 10 inches of the Komfort Monitor has turned to blue.  This enables one to use the brief to its full capacity and allows for fewer changes, less cost and less in landfills.


What do the Kufguards do for the product?

Tranquility's Kufguards provide extra leakage protection and help contain loose bowel.


Why pay more money for high performing incontinence products?

Higher performing products save money for many reasons:

-  Fewer changes us less products

-  Fewer changes provide more time for the enjoyable activities

-  Fewer changes eliminate waste of extra wipes, gloves, etc.

-  Saves time and energy by not having extra laundry loads


Do you have products that help with bowel incontinence?

The TopLiner Booster Countour has been made specifically for this purpose.  It has a wider surface for more absorbent capacity and a soft texture for easy clean up.  There is an adhesive strip on the back so it can be replaced  quickly with a fresh replacement.  The TopLiner improves user comfort by ending leakage, rashes and nighttime changes.


What is C.U.P. (Capacity Under Pressure) and Why is it important?

C.U.P. is the liquid absorbed by the product that cannot be forced out under pressure.  People using incontinence products are sitting, standing, walking and lying down - all of which exert pressure on the product.  Concerned caregivers and end-users are acutely aware that retention is a key factor in incontinence management.  All Tranquility and Select products display the C.U.P.


What is the Peach Mat Guarantee?

Tranquility's Peach Mat Construction guarantees unsurpassed performance in the areas of:

- Skin Dryness

- Odor Reduction

- pH Neutralization of urine

- Inhibition of bacterial growth


How can a disposable brief guarantee skin dryness?

Tranquility has developed a super absorbent polymer core that is incorporated in the center target zone of the brief.  It is designed to absorb more that 50 times its weight while turning urine into gel.  There is no puddling or leakage, ensuring greater patient comfort, and less skin irritation.


Why is there a reduction odor with Tranquility?

Tranquility places specially formulated super-absorbent polymers just under the Peach colored quilted area of each product. which locks in fluids quickly while neutralizing pH and inhibiting the effect of bacteria as a source of odor.


Why is odor elimination so important?

Offensive odor can be a sign of poorly performing incontinence products and improper patient care.